Technology replacing workers: is the worst over? Or yet to come?

Technology replacing workers: is the worst over? Or yet to come?

Most Canadians say technology killing more jobs than it creates is a serious concern

August 17, 2016 – Nearly two-in-three Canadians believe new and developing technologies will eliminate more jobs than they’ll create, but have these predictions already be gun to reach fruition?

New public opinion polling data from the Angus Reid Institute finds that when it comes to the impact of technology on the workplace, the future is certainly a source of concern for many. One-in-five (19%) Canadian workers report their job security has already been negatively affected by technological changes in the workplace. Another three-in-ten (28%) say they anticipate this will happen in the next decade.

That said, Canadians say their interactions with technology are not a net negative. Improvements in technology have been overwhelmingly positive for their job satisfaction.

Key Findings: angus reid technology

  • Those who say technology replacing jobs is a serious concern (63% of Canadians) are more likely to express fears about their own job security in the coming decade, while the one-third (37%) who say this isn’t a serious concern express very little personal anxiety
  • More than half of working Canadians (51%) say improvements in technology have had a positive effect on their job satisfaction over the last 10 years, and almost as many (44%) expect technology to continue to be a positive factor in their working lives over the next decade
  • While job satisfaction has been largely bolstered by technology, most Canadians (47%) say they haven’t seen an impact either way when looking at the pay and benefits

A brief note on terminology

There are two broad types of technological change that Canadians were asked to consider for this survey – digital and physical. The Angus Reid Institute introduced the distinction between these technologies in this way:

In recent years, advancements in technology have led some people to speculate that human workers – even in “white collar” jobs traditionally thought of as “safe” – may be at risk of being replaced.

Some of these changes involve the internet and computer programs, and are taking place in the digital world (e.g. computer software and algorithms capable of performing ever-more-complex tasks with minimal human input).

Other changes involve robotics and automation, and are taking place in the physical world (e.g. the use of drones, self-driving cars, or self-service machines, to perform specific jobs with minimal human input).

Canadians were asked to describe the impact of each technology, both digitally based and physically based, on a number of aspects of working life.

Technology and job security

As noted in an Angus Reid Institute poll released last week, more than six-in-ten Canadians (63%) believe continued technological advancement is likely to eliminate more jobs than it creates.

The people who believe this come from all walks of life, and they’re slightly more likely to come from historically manufacturing-centric Ontario.

Recent history suggests their concerns may be warranted. Technology has certainly had a negative impact on a number of traditional industries – look no further than the automotive industry, which bled workers to automation throughout the late 20th century.

That said, the expansion of the knowledge economy – and a robust resource sector have buffeted lost manufacturing jobs, leaving unemployment levels steady, though cyclical, in Canada. Indeed, the country’s unemployment rate in 2016 is roughly where it was 40 years ago:

cbc poll tracker

Steadiness continues to be the story when looking at the past decade. Most Canadians who have worked in the last 10 years say neither digital technologies (54%) nor physical technologies (59%) had any effect on their job security. The rest are largely split over whether they have seen their situation improved or worsened. In both instances, it should be noted, a slightly higher number say their job security has actually been enhanced, as seen in the following graph:

cbc poll tracker

Among those who say technology replacing jobs in the future is a serious concern, however, a different narrative emerges. While roughly half say each type of technological change has had no effect on their job security over the last 10 years, this group is significantly more likely to report a negative effect from changes in both the digital (27%) and physical (28%) worlds.

Indeed, looking at the two types of technology in combination, it becomes clear that these Canadians are more likely to say technology’s impact on their job security in the last 10 years has been negative than to say it has been positive:

cbc poll tracker

In a similar vein, when asked about the next 10 years, the “technology replacing jobs is a serious concern” group becomes even more negative in its outlook:

cbc poll tracker

As the preceding graph illustrates, those Canadians who will still be in the working world over the next decade are slightly more likely, overall, to say the net effect of the two kinds of technology canvassed will be negative – rather than positive – over that time.

Technology and job satisfaction

The main benefit Canadian workers report when thinking about technology in their workplaces is in terms of their job satisfaction. As ARI found in February 2015, smartphones may mean working longer hours, but they also mean increased flexibility and connectivity, and faster and easier business communication.

Half (48%) of working Canadians say digital technology has had a positive effect on their job satisfaction. This, compared to just one-in-seven (14%) who say they’ve been negatively affected.

The story is similar, though not quite as dramatic, when working Canadians consider advances in technology in the physical world. Here, the largest number say their professional lives have been unchanged (46%) by advances in fields like robotics and automation, though a similar ratio (41% to 13%) say the impact has been positive versus negative:

cbc poll tracker

Technological improvements appear to have enhanced satisfaction in the Canadian workplace to a great extent, and many expect this to continue. Asked again to consider the next decade of their professional lives, most non-retired Canadians either expect their experiences to stay about the same or to continue improving:


Again, the narrative changes slightly for those Canadians who express concern about technology eliminating more jobs than it creates.

This group, too, is generally looking forward to positive technological changes in the coming 10 years, but a sizeable minority – some one-in-four (26%) across the two types of technology canvassed – fears their job satisfaction will be negatively affected. This compares to just 4 per cent of those unconcerned about technology replacing jobs who are anticipating a negative effect on their satisfaction, as seen in the following graph:

angus reid technology

What of wages?

Given that many Canadians who have worked in the past 10 years say technology has made them more satisfied at work, one might anticipate a similar account in terms of their pay and benefits. This, however, does not appear to be the case. While day-to-day work may have become more comfortable, Canadians aren’t seeing a huge improvement in the amount they take home at the end of their pay-cycle.

A greater number of Canadians say the effects of both digital and physical technology at work have been more positive than negative, but the advantage is slight. The majority say they haven’t seen any impact, as seen in the following graph:

angus reid technology

There are a number of possible explanations for this relatively tepid enthusiasm. While median income per individual in Canada has been rising in recent decades, so too has inequality. Income earners across all brackets have been buoyed by growth, but high income earners have garnered most of the benefit. As the following graph shows, the highest amount of growth has been seen in the top tiers of income earners, suggesting many Canadians in the lower and middle income brackets would not see as much benefit.

angus reid technology

Click here for the full report including tables and methodology

Click here for comprehensive data tables

Click here for the questionnaire used in this survey

MEDIA CONTACT: Ian Holliday, Research Associate